Terms of service

Contents

Scope
Contractual Partner, Formation of Contract, Options for Corrections
Contract Language, Saving of The Contract Text
Delivery Conditions
Payment
Retention of Title
Damage During Delivery
Warranty and Guarantees
Applicable Law
Dispute Resolution

1. Scope

These Terms of Service apply to all orders placed via our online shop by consumers.

For the purposes of these Terms of Service, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

2. Contractual Partner, Formation of Contract, Options for Corrections

The contract is concluded with ANTHEC GmbH & Co. KG, Willy-Brandt-Weg 36, 48155 Münster, Germany.

By presenting products in our online shop, we make a binding offer to enter into a contract regarding those items. You may place our products in the shopping cart without obligation and amend your entries at any time before submitting your binding order by using the correction facilities provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button indicating your acceptance of our offer concerning the products contained in the shopping cart. Once you have submitted your order, you will immediately receive a confirmation by email.

3. Contract Language, Saving of The Contract Text

The language available for concluding the contract is English.

We save the text of the contract and forward the order data and these Terms of Service to you on a durable medium. You may also view the text of the contract in your customer account, if available.

4. Delivery Conditions

Delivery Costs
Delivery costs are added to the product prices as displayed. Delivery charges are shown during the ordering process and, where applicable, within the individual product offers.

Delivery Options
We ship the products to the delivery address specified during the ordering process. Collection by the customer is not possible.

International Deliveries, Customs Duties and Import Charges
For deliveries outside the European Union, additional customs duties, import taxes, clearance fees or similar charges may apply. These charges are not included in our prices or shipping costs and must be borne by the customer. Such charges are determined by the authorities of the destination country and are outside our control.

Delivery Restrictions
We reserve the right to restrict or exclude delivery to certain countries or regions where required by law, carrier limitations or operational reasons.

5. Payment

The payment methods available in our online shop are displayed during checkout. The availability of individual payment methods may depend on the delivery country, customer location, market settings, device used, checkout configuration, and the outcome of any eligibility or risk checks carried out by the relevant payment provider.

Credit and Debit Cards
If you choose to pay by card, you provide your card details during checkout. Your card will be charged in accordance with the payment process displayed at checkout.

PayPal
If you select PayPal, the payment will be processed by PayPal. Further information is provided during checkout.

Apple Pay, Google Pay and Shop Pay
If available for your device, browser, market and checkout configuration, you may also pay using accelerated checkout methods such as Apple Pay, Google Pay or Shop Pay. Further information is provided during checkout.

Local Payment Methods
Depending on your location and the market in which you are shopping, additional local payment methods may be available during checkout. These payment methods are displayed dynamically and may vary by country and customer eligibility.

6. Retention of Title

The products remain our property until full payment has been received.

7. Damage During Delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to contact us does not in any way affect your legal rights or the enforcement of such rights, in particular your warranty rights. However, by doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and Guarantees

8.1 Liability for Defects

We are under a legal duty to supply products that are in conformity with this contract.

The statutory guarantee provisions for defects apply. If you are a consumer, your statutory warranty rights are governed by the law of the country in which you have your habitual residence.

Information on any additional voluntary guarantees that may apply, and their exact conditions, can be found with the relevant product and on specific information pages in the online shop, where applicable.

Complaints may be submitted using the contact details provided in our legal notice or contact information. If, in order to examine your complaint, it is necessary for the goods to be returned, we will provide you with the relevant return instructions and bear the return costs where required by law.

We are committed to responding to complaints without undue delay and, at the latest, within 14 days of receipt.

8.2 Guarantees and Customer Service

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on specific information pages in the online shop, where applicable.

Phone: +49 251 322654254
Email: support@hats24.com

Information on your statutory right of withdrawal and our extended 100-day withdrawal period can be found in our Right Of Withdrawal policy.

9. Applicable Law

German law applies to contracts between us and consumers, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer habitually resident in another country, the application of mandatory consumer protection provisions of that country remains unaffected.